This client was facing some negative publicity ahead of an unfavourable report. We went to see them within 24 hours to find out the information, talk off the record and produce relevant statements that balanced the need for information and the resistance to say too much. We also gave guidance on how to handle media…
This client was dealing with the potential death of a member of staff who had been taken ill and was in a critical condition in hospital. We worked the next day with them to write communications for staff and stakeholders to give a situation and condition update, plus we also wrote statements in the event…
Confidentiality is the key to crisis communications, along with trust, which is why we can’t name the client. They came to us asking for help with managing potential negative media coverage around a member of staff who had recently been dismissed. We were immediately able to visit them, to give them prepared statements and also…
